MOC Medieval Castle

How can I get help?

Please contact our service support team at service@topbrixx.com. You will receive an answer within 1 working day.

About Missing Parts

Q1: What can I do if parts are missing or defective?
A1: We will provide free parts for this case within 6 months since ordering.

About Shipping

Q1: Delivery area and freight
A1: All our products are delivered free of charge in the following countries:
The United State, Cancada, The United Kingdom, German, France, Italy, Spain, Nederland, Beguile, Japan, South Korea

Q2: From where do you ship goods?
A2: Our warehouse is located in China, the packages will be shipped from mainland China.

F3: How can I track my parcel?
A3: The order can be tracked on 17track.net. Logistics Queries
Or if you need help from a team member, please contact our service team service@topbrixx.com and we will get back to you with a status update.

Questions about Payment & Ordering

Q1: What terms of payment can you accept?
A1: For payment we accept Paypal.

Q2: How do I cancel my order?
A2: For the order, if not yet shipped, please contact our service support team service@topbrixx.com, we will cancel your order and refund you the full purchase price.

Q3: Is my privacy secured with this site?
A3: Yes, TopBrixx takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please do not worry about this.

Q4: What if my address is wrong?
A4: If the recipient's address was incorrect, the parcel should be returned to the sender after the failed delivery. Once we have received the parcel, we will contact you for an updated address and arrange redelivery of your parcel.

Questions about Returns & Refunds

Q1: What kind of products can be returned?
A1:
a)- We can accept returns or replacement within the 30-day period.
b)- All returned items must be in original condition.

Q2: How can I return an item?
A2: Contact the TopBrixx Service Team service@topbrixx.com to confirm the details and ensure that the item meets the return conditions. After the agreement, the service team will send the detailed return information. Please provide a return authorization number after the return.

Q3: What is your refund policy?
A3: Refunds will be processed within 1-5 working days after you have received our confirmation of cancellation.

Q4: How do you reimburse me?
A4: The refund will be applied to the original payment method.